Sculpt Neon Signs is the trading name of Sculpt Pty Ltd.
- PRIVACY COMMITMENT
At Sculpt Neon Signs, we do everything we can to ensure quality at every step. The Corporations Act 2001 (Cth)) (“we”, “our” or “us”) recognize the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our associates and hired and employed on the assurance that there is strict adherence to customer discretion through your retail experience with us. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
- WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we collect personal information in the normal course of providing services for our customers.
These services apply to our services in-store and online across Our Brand(s) (together “Our Services”) and include:
- Signing up to a loyalty program, membership account or newsletter subscription
- Processing lay-by purchases
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Maintaining client books
- Customer Service lines (including social media channels such as Facebook and Instagram)
- Processing payments
- Arranging product holds
- Receiving prize application forms
- Accepting gift voucher payments
- Recording customer accident details
- Processing refunds
- Maintaining detailed information on our websites
- Any other time where you may supply personal information to us from time to time.
We also make use of “cookies” on our websites which may collect and store personal information.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
- WHAT INFORMATION DO WE COLLECT?
We may at times collect and retrieve the following information from you:
- your name and contact details, such as your physical address, email address and phone number;
- your gender, birthdate
- your purchase history
- your company name(if applicable)
- the name of the domain from which you access the internet;
- the date and time you access our sites;
- the internet address of the website from which you linked directly to our sites;
- information about your shopping preferences/selections; and
- any other information you may provide to us from time to time.
- WHY DO WE COLLECT THIS INFORMATION?
We use the information to customize and provide Our Services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you across Our products and merchandise. We also collect this information so that we may provide value-added services and marketing and remarketing across Our Brands.
- DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose information we hold to our directors, officers, employees and other Associated Entities within our corporate group for business purposes, the purpose of operating a loyalty program and marketing or remarketing purposes through our websites, social media channels or other marketing mediums.
Some of our Associated Entities with whom we share personal information may be located overseas, including in India and South Asia.
We may also disclose information to third party service providers or contractors. The countries this information may be disclosed to will vary from time to time, but may include India and South Asia.
Sometimes we use third party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, deliver products or information or to otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organizations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Indian and South Asia.
Your personal information may be stored in overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information to third parties for marketing purposes.
- PROMOTIONAL COMMUNICATIONS
From time to time we may use your personal information to provide you with information about our services or the services of our Associated Entities or promotional partners. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update your preferences” at the bottom of any of our communications, or by clicking into your account to manage the level of communication which you want to receive from us across Our Brands. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.
- PERSONAL INFORMATION ACCESS
You may review or change personal information related to your use of Our Services. To access your information, simply sign into your account and click on your name on the top navigational menu - this will take you to "My Profile". If you would like to know what information we hold about you please contact our Privacy Manager on email@example.com
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. Sculpt Fashions always will endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
- PRIVACY COMPLAINTS
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.
You will also receive an acknowledgment from us within 10 working days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.